IKS Health partnered with the client to set staffing expectations, adding 2-3 coders per week until fully staffed within a few months. The support covered inpatient, same-day surgery, observations, emergency department, and professional fee coding. Within approximately four months, IKS Health also successfully eliminated a large professional fee coding backlog. To reduce costs, IKS Health doubled the coders and implemented a global coding solution while maintaining quality and productivity.
Consolidating fragmented vendors into a single, streamlined process also removed the coordination overhead that had been slowing the operation down. The partnership also delivered: