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Inbox Management

Delegate your inbox chores and unburden staff

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Inbox Management solutions

Managing the high volume of emails that clinicians receive daily for patient messages, lab results, and other communications, is overwhelming and time-consuming. It’s difficult to prioritize urgent issues when they’re mixed in with hundreds of less critical emails. This can lead to errors or missed information, directly impacting the quality of patient care.
inbox mgmt

Declutter your team’s workload by delegating inbox chores to IKS Health.

Inbox Management uses a combination of Gen AI technology and clinical expertise to process high volume tasks in the clinician’s inbox, reducing inbox burden by up to 52% through protocol-driven decluttering and prioritization of inbox items. With inbox prioritization and streamlined workflows, this solution highlights and synthesizes messages that only the clinician can or should work on, eliminating the need for a clinician or MA to manage the inbox.

Advantages of Inbox Management:

  • Focus on most complex and high-volume inbox messages
  • EHR agnostic solution
  • Provide visibility on inbox turnaround time (TAT)
  • Track and report message types, TAT to patients and message routing data to MA/RN

Impact delivered

Up to 50 %

Reduction in
clinician inbox volume

75 %

Reduction in admin burden
for clinical staff

Inbox Management key benefits

Improved workflow

Streamlined communications to ensure important messages are prioritized and addressed promptly.

Enhanced patient care

Efficient message handling allows for clinicians to respond to patient inquiries faster, improving patient satisfaction and quality of care.

Increased productivity

With messages automatically routed where they need to go and unnecessary messages filtered out, clinicians have more time to focus on more critical work and patient care.

Inbox Management FAQs

What is the process for inbox management?
Our services acknowledge and categorize messages and then delegate and route them to the responsible parties based upon pre-defined rules. Inbox tasks are prioritized to ensure the highest priority items are completed first and any tasks assigned to IKS Health are processed by highly trained clinicians.

Inbox management involves organizing and prioritizing the vast number of electronic communications that come through daily, including emails, lab results, patient messages, and other important notifications. This helps ensure things are handled in a timely manner and reduces the time clinicians spend handling tasks that take them away from patient care.

Our system is an EHR-agnostic solution with the ability to refine the solution across most EHRs, including EPIC, Cerner, NextGen, AllScripts, and others.

Our Clinical Support Solutions are part of the Care Enablement Platform, transforming healthcare delivery through a strategic blend of human expertise and innovative technology.

Our platform is designed to address the complexities of modern healthcare, ensuring that clinicians can focus on what matters most – patient care.