How OrthoNY achieved 4.7% growth in patient collections leveraging IKS Health’s agentic AI platform
About OrthoNY
OrthoNY is a premier musculoskeletal practice in New York’s Capital Region and a key part of the foundational practice for Evolve Orthopedic Partners. OrthoNY was formed in 2013 through a merger of three small orthopedic practices. Now with more than 100 providers and continued growth ahead, OrthoNY sought a tech-enabled operating model that could scale efficiently, optimize collectible revenue, and enhance the patient experience.
The revenue cycle challenge behind a fast-growing orthopedic group
Like many orthopedic practices that scaled quickly through smaller acquisitions, OrthoNY’s business office faced mounting operational strain. Revenue cycle processes were fragmented across multiple locations and systems, collection costs were rising against flat or declining reimbursement, and high turnover made it hard to retain skilled RCM talent. On top of that, a private equity-backed expansion model meant new practices needed to be integrated quickly without disrupting cash flow.
How IKS Health transformed OrthoNY's patient access and revenue cycle
OrthoNY partnered with IKS Health on a proactive, end-to-end revenue cycle model, followed by the deployment of MyCareHubTM, an agentic AI self-orchestrating platform.
Stabilizing the foundation with revenue cycle excellence
Beginning in March 2024, IKS Health worked with OrthoNY to standardize front-, mid-, and back-end revenue cycle workflows. By deploying dedicated experts in patient financial clearance, coding, and denial prevention, the teams resolved authorization bottlenecks early without disrupting cash flow.
Modernizing patient access and readiness with MyCareHub
To transform the patient journey, OrthoNY implemented MyCareHub. The platform is built to be patients first using agentic, using agentic AI and behavioral algorithms to:
- Automate intake by digitizing registration, consents, and financial clearance before the appointment
- Personalize engagement by nudging patients across channels based on their willingness and ability to meet financial obligations
- Integrate with practice management systems for a consistent experience across every provider location
The results OrthoNY saw with IKS Health
After IKS Health standardized OrthoNY’s revenue cycle and deployed MyCareHub, the practice transformed its financial profile, growing patient collections and reducing denials.
