Patient-first approach yields increases in total collections, patient payments and net payments
LAS VEGAS, NV – April 15, 2026 – IKS Health, a global leader in care enablement solutions, is proud to announce the groundbreaking launch of MyCareHubTM, a proven agentic AI self-orchestrating platform that puts patients first and transforms how they engage with their healthcare journey before, during and after care, at the annual conference of the American Medical Group Association (AMGA) April 15-18.
The novel care model, now integrated with Epic and available in the Epic Connection Hub, uses an active, aware and constant multi-agent behavioral algorithm to create a patient engagement operating system that is adaptive, autonomous and patient-first.
“MyCareHub is not the patient engagement tool of yesteryear,” said Mayank Pant, executive vice president, product management, at IKS Health. “It is a groundbreaking operating platform that is intelligence based and orchestrates interactions across the patient access lifecycle. We’ve built MyCareHub on the belief that prioritizing patients improves all other outcomes with a personalized and proactive experience that is compliant, efficient and continuously learning.”
MyCareHub uses behavioral modeling, longitudinal patient memory, decision intelligence, orchestration logic, safety guardrails and transparent autonomy controls to create a novel patient engagement platform that scores awareness of obligations, ability to meet them and willingness to do so. The channel, cadence and tone of reminders are personalized to drive adherence, ensuring quality care that ultimately lowers total cost of care.
IKS Health implemented MyCareHub at OrthoNY, a leading orthopedic and pain management practice headquartered in the Capital Region of New York, and new data shows an increase in key financial metrics since its rollout in 2025.
“It’s clear that IKS Health’s MyCareHub is purpose-built to put patients first while improving the overall visit experience,” said Lisa O’Connell, senior director of revenue cycle management at OrthoNY. “From first-visit onboarding through financial clearance and billing, patients report that the mobile-friendly platform delivers confidence, transparency and ease, from registration to payment.”
Recent year-over-year comparison data* from OrthoNY’s MyCareHub platform showed:
- 4.7% increase in total patient collections
- 9.4% increase in patient payments per visit
- 8.25% increase in net payments per visit
“By leveraging MyCareHub’s agentic and predictive powers, healthcare organizations can understand their patients emotionally, clinically and financially,” said Sachin K. Gupta, founder and global CEO of IKS Health. “Our patient-first approach drives stronger engagement and creates intelligent anticipation that benefits patients, care teams and the long-term sustainability of healthcare organizations.”
For more information on MyCareHub, visit the IKS Health lounge at booth 430 at the AMGA hub, or visit IKS Health’s patient access solutions.
Epic is a registered trademark of Epic Systems Corporation.
*Outcomes may vary
