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Reduced Administrative Burden and Improved Patient Safety with IKS AssuRx^TM

Pulished on: April 24, 2024

Care Enablement, Care Team Assistant, Clinician Wellness, Patient Safety, Patient-Centered Care, Reduce Administrative Burden

Client profile:

A not-for-proﬁt, integrated healthcare system and leader in medical research, teaching, and patient care with more than 70 locations.

Challenge:

Lack of standardization in prescription reﬁll requests leading to potential gaps in quality of care and patient safety
High administrative burden on clinic staﬀ leading to burnout

Approach:

Implemented IKS’ proprietary technology to centralize reﬁll requests from various sources, including patient portals, calls, faxes, and surescripts
Worked with clinical champions to ﬁnalize a comprehensive rules book for managing an increasing number of reﬁll requests
Applied predeﬁned approved guidelines, protocols, and route requests, based on outcomes, to either clinicians, clinic staﬀ or front desk

Results:

Expanded medication coverage from adult Primary Care to Pediatrics, Allergy, Neurology, Rheumatology, Gastroenterology, and Dermatology
Drove ancillary revenue by assigning prescription requests and recommending lab tests or oﬃce visits for clinician review
Identiﬁed and prevented 26% of potential medication errors

To learn more about IKS Prescription Renewals Management solution, contact us today at info@ikshealth.com.

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