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Increased Practice Size and Reduced Prescription Renewal Burden with IKS AssuRx^TM

Pulished on: April 24, 2024

Care Enablement, Care Team Assistant, Clinician Wellness, Patient-Centered Care

Client profile:

A large independent multi-specialty medical group in the northeast region with more than 560 physicians and advanced practice professionals oﬀering the highest quality medical care through a suite of medical services to help people live healthier lives.

Challenge:

High administrative burden and clinic staﬀ burnout
Lack of standardization in prescription reﬁll requests leading to potential gaps in quality of care and patient safety

Approach:

Implemented IKS’ proprietary technology to centralize reﬁll requests from various sources, including patient portals, calls, and surescripts
Worked with clinical champions to ﬁnalize a comprehensive rules book for managing an increasing number of reﬁll requests
Applied predeﬁned approved guidelines, protocols, and route requests, based on outcomes, to either clinicians or clinic staﬀ

Results:

Expanded practices from Internal Medicine to Family Medicine, Rheumatology, Pediatrics, OB/GYN, Cardiology, Gastroenterology, Hematology/Oncology, Neurology, and Urology
Drove ancillary revenue by assigning prescription requests and recommending lab tests or oﬃce visits for clinician review
Identiﬁed and prevented more than 98K potential medication errors
Saved 52K hours annualized medical assistant time

To learn more about IKS Prescription Renewals Management solution, contact us today at info@ikshealth.com.

Increased Practice Size and Reduced Prescription Renewal Burden with IKS AssuRx^TM

Client profile:

Challenge:

Approach:

Results:

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