A physician-led multi-specialty group that is part of one of the largest health systems in the nation, focused on patient-centric care. It spans more than 40 clinics, along with ancillary facilities such as imaging centers and cancer treatment centers.
A flood of incoming documents was overwhelming clinical staff and creating problems downstream. The following challenges stood out:
IKS Health began by creating a rule book for structuring documents in the EHR, covering naming conventions, filing locations, and the abstraction of discrete data for quality measurement. With that framework in place, the team reviewed incoming documents for triaging and indexing, tasked the specific documents that needed clinician sign-off or action, and triaged incoming referrals, flagging them to the clinic for follow-up.
From there, IKS Health abstracted clinically relevant information from document images into discrete data fields in the EHR, and populated clinical quality measures and trackers to meet Medicare Advantage, ACO, MSSP, and other reporting requirements.
IKS Health’s document management solution took the document load off clinical staff, protected quality reporting, and saved money at scale. With quality measures and trackers kept current, the group could meet its value-based reporting requirements without the manual scramble.