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Increased Efficiency and Saved Clinic Staff Time with IKS AssuRx^TM

Pulished on: April 24, 2024

Care Enablement, Care Team Assistant, Clinician Wellness, Patient-Centered Care

Client profile:

This multispecialty group is part of one of the largest corporate-owned provider groups in the country. With over 50 specialties, they oﬀer comprehensive medical care of the highest quality to patients.

Challenge:

High physician burnout due to lack of a technology-enabled centralized solution for prescription management
Lack of standardization in prescription reﬁll requests, leading to potential gaps in quality of care and patient safety

Approach:

Collaborated with various department chairs to review clinical protocols, identify gaps/issues, and ﬁnalize a comprehensive rule book for managing reﬁll requests
Implemented IKS’ proprietary technology to centralize prescription reﬁll requests from various sources, including patient portals, calls, and Surescripts
IKS pharmacists applied approved protocols and route requests, based on outcomes, to either clinicians, clinic staﬀ, or front desk

Results:

Started with a small pilot in internal medicine and gradually expanded the scope to pediatrics, obstetrician-gynecology, cardiology and gastroenterology
Drove ancillary revenue by assigning prescription requests and recommending lab tests or oﬃce visits for clinician review in the EHR
Processed over 840K prescription reﬁll requests

To learn more about IKS Prescription Renewals Management solution, contact us today at info@ikshealth.com.