A full-service community and regional teaching hospital serving patients from more than 20 towns in Massachusetts. The non-profit, acute-care facility is committed to providing exceptional care across primary care and specialty services.
After rolling out a new EHR, the hospital’s clinicians were carrying a heavier documentation load and losing productivity. Two challenges stood out:
IKS Health began by identifying clinicians based on their practice patterns and their willingness to adopt the solution. Working closely with clinicians and practice management, the team trained each one on using IKS Scribble to reach personalized practice goals. To make the change stick, IKS Health paired every clinician with a dedicated virtual practice partner who supported them on clinical documentation and during practice.