Medical Transcription Goes Beyond the Keyboard: Collaboration Improves Patient Care
There’s no denying that medical transcription is important to any healthcare organization, but it goes beyond typing notes. Transcriptionists are documenting medical records and completing patient records in the electronic health record (EHR), which, in addition to supporting ongoing care, are the basis for medical coding, insurance processing, reimbursement, medico legal issues, and even the revenue cycle management of an organization.
Collaboration Provides a Better View of Overall Patient Health
By keeping an open line with other clinicians and even hospitals, physicians can detect any potential issues and have a better view of the overall health of their patient. The Harvard Business Review’s article “How Collaboration Can Drastically Improve U.S. Health Care” states when multiple stakeholders share information, they can identify performance gaps and develop solutions.
Collaboration doesn’t just happen with other facilities. It can also come down to how well those same physicians are collaborating with their own support staff, such as nurses, medical scribes, and transcriptionists. An article in the Journal of Multidisciplinary Healthcare states, “It has been observed that the inter-professional collaboration between physicians, nurses, and other members of the health care team increase the collective awareness of each others’ (type of) knowledge and skills. Furthermore, this contributes to the quality of care through the continued improvement in decision-making.”
Outsourcing Transcription Services to the Right Teammates
With the shortage of medical transcriptionists that play such an important part of the overall collaboration amongst health care teams, make sure you’ve got the right partner behind you that can fulfill your needs. IKS Health’s Medical Transcription team has long tenured relationships with many clients because they trust us. We know communication is key to good collaboration, both inside our own team and with our partners.
“When you have a highly functioning collaborative team, hospitals receive better communication about their work and tend to be more satisfied because of that,” said David Strite, Region VP Strategic Accounts for IKS.
From customer service to transcription to support, IKS’ team works diligently together. Keeping the lines of communication open amongst each other to answer questions and provide insight is always in the best interest and timeliness for the customer.
Quality Teams Provide Quality Care
That’s why not just any transcription team will do. That interdepartmental collaboration means less delays in sharing information which affects transcription quality and turnaround times. You need a partner with the knowledge of not only the transcription platform but how it integrates with your system and EHR. After all, patient care is also impacted by EHR documentation as to how well previous visits, medications, lab results, and doctors’ notes are recorded that can be reviewed for drug interactions and possible health issues.
When there’s effective collaboration across the board, the health care team can provide better care. IKS’ experience and skill is clear by being top ranked by KLAS and Black Book multiple years in a row.
“There’s a dedication to the company, the quality, and to our clients to do the best we possibly can. We all feel that when we’re working together and everyone contributes to delivering a quality product and customer satisfaction,” said Joanna Shearon, CSR Team Lead at IKS.
