About the physician network
This regional physician network operates across several communities in the Northeast, bringing together 130 physicians and 85 advanced practitioners. The organization delivers primary and specialty care through a centralized EMR system and streamlined operations, with a consistent focus on high-quality care for the patients and communities it serves.
The administrative burden weighing on patient care
Before partnering with IKS Health, the network’s clinicians carried an administrative load that affected both practice efficiency and work-life balance.
- Coding complexity: Keeping pace with constantly evolving coding guidelines while managing clinical responsibilities proved overwhelming
- Documentation overload: Physicians struggled to complete notes within the two-week deadline, often working weekends to catch up
- Lost revenue: Captured only 6.87% of additional E&M opportunities during preventive visits despite providing the clinical services
A two-pronged approach to documentation and coding
IKS Health responded with a two-part model designed to meet physicians where they were.
- De novo coding services
- Front-end coding support where IKS coders handle all billing codes
- Physicians use placeholder charges, allowing them to focus solely on patient care
- Coding completed by specialists who stay current with all regulatory updates
- Scribble Pro with integrated coding
- Combines generative AI with expert clinician scribes to create accurate, comprehensive chart notes completed the same day
- Integrated coding services included within Scribble Pro
- Comprehensive solution addressing both documentation and coding challenges
The results across both service models
Within the first three months, both groups of providers saw measurable gains in E&M capture, revenue, and day-to-day clinician experience. The two models delivered in parallel, giving the network proof that the approach worked whether coding was handled on its own or bundled with same-day documentation.
~$934K
Combined annualized ROI across both provider groups
$233K
Additional revenue captured in the first three months
53.90%
Additional E&M capture for Scribble Pro providers, up from 4.24%
A closer look at each model
Coding only services (32 providers)
Scribble Pro with coding (33 providers)
