Reduced Administrative Burden and Improved Patient Safety with IKS AssuRxTM
Client Profile:
A not-for-profit, integrated healthcare system and leader in medical research, teaching, and patient care with more than 70 locations.
Challenge:
- Lack of standardization in prescription refill requests leading to potential gaps in quality of care and patient safety
- High administrative burden on clinic staff leading to burnout
Approach:
- Implemented IKS’ proprietary technology to centralize refill requests from various sources, including patient portals, calls, faxes, and surescripts
- Worked with clinical champions to finalize a comprehensive rules book for managing an increasing number of refill requests
- Applied predefined approved guidelines, protocols, and route requests, based on outcomes, to either clinicians, clinic staff or front desk
Results:
- Expanded medication coverage from adult Primary Care to Pediatrics, Allergy, Neurology, Rheumatology, Gastroenterology, and Dermatology
- Drove ancillary revenue by assigning prescription requests and recommending lab tests or office visits for clinician review
- Identified and prevented 26% of potential medication errors
To learn more about IKS Health Clinical Support Solutions, contact us today at info@ikshealth.com.
