A large physician-led multi-specialty group focused on helping clinicians practice independently while improving the quality and efficiency of care delivery with the right tools.
Incoming clinical documents were arriving faster than staff could handle, and quality reporting was slipping. The group faced the following challenges:
IKS Health created a rule book for structuring documents in the EHR, covering naming conventions, filing locations, and the abstraction of discrete data for quality measurement. From there, the team reviewed incoming documents for triaging and indexing, and abstracted clinically relevant information from document images into discrete data fields in the EHR. To keep quality reporting current, IKS Health populated clinical quality measures and trackers to meet Medicare Advantage, ACO, MSSP, and other reporting requirements.
IKS Health’s document management solution returned hundreds of thousands of staff hours and lifted the capture of the quality measures that pay-for-performance contracts depend on.
Improvement in quality metric capture:
Along the way, IKS Health tasked the specific documents that needed clinician sign-off or action and triaged incoming referrals, flagging them to the clinic for follow-up.