IKS Health started by building a transition plan alongside the existing CBO leadership, designed to make the migration seamless without disrupting staff. From there, the operation gradually moved to a virtual CBO that functioned as an extension of the current one, rather than a rip-and-replace. IKS Health standardized workflows and processes with a focus on improving collection effectiveness, and deployed its proprietary technology to manage workflow and monitor key business metrics.
IKS Health’s lowered cost, improved collections, and gave the health system room to serve more of its affiliated network. The virtual, extended CBO scaled to serve more affiliated groups and physicians, and denials fell by a further 3 percent.