A comprehensive network of fast-growing OB/GYN physicians, breast health centers, high-risk pregnancy centers, laboratories, urogynecology practices, and fertility centers. This community of progressive health professionals is focused on putting women first, connecting them to the total care they need to lead healthier, happier lives.
Denials were eroding collections across the network, and the revenue cycle showed the strain in several places. The challenges included:
IKS Health set up a dedicated denial task force to run root cause analysis on denials and focus squarely on bringing the denial rate down. To lift the first pass billing ratio, the team implemented better processes and introduced edits with clear checks and balances, so claims went out clean the first time. IKS Health also deployed a region-wise team organized by payer and specialty, with clear ownership, to accelerate account receivables (AR) liquidation.