Increased Efficiency and Saved Clinic Staff Time with IKS AssuRxTM
Client Profile:
This multispecialty group is part of one of the largest corporate-owned provider groups in the country. With over 50 specialties, they offer comprehensive medical care of the highest quality to patients.
Challenge:
- High physician burnout due to lack of a technology-enabled centralized solution for prescription management
- Lack of standardization in prescription refill requests, leading to potential gaps in quality of care and patient safety
Approach:
- Collaborated with various department chairs to review clinical protocols, identify gaps/issues, and finalize a comprehensive rule book for managing refill requests
- Implemented IKS’ proprietary technology to centralize prescription refill requests from various sources, including patient portals, calls, and Surescripts
- IKS pharmacists applied approved protocols and route requests, based on outcomes, to either clinicians, clinic staff, or front desk
Results:
- Started with a small pilot in internal medicine and gradually expanded the scope to pediatrics, obstetrician-gynecology, cardiology and gastroenterology
- Drove ancillary revenue by assigning prescription requests and recommending lab tests or office visits for clinician review in the EHR
- Processed over 840K prescription refill requests
To learn more about IKS Health Clinical Support Solutions, contact us today at info@ikshealth.com.
