Increased Practice Size and Reduced Prescription Renewal Burden with IKS AssuRxTM
Client Profile:
A large independent multi-specialty medical group in the northeast region with more than 560 physicians and advanced practice professionals offering the highest quality medical care through a suite of medical services to help people live healthier lives.
Challenge:
- High administrative burden and clinic staff burnout
- Lack of standardization in prescription refill requests leading to potential gaps in quality of care and patient safety
Approach:
- Implemented IKS’ proprietary technology to centralize refill requests from various sources, including patient portals, calls, and surescripts
- Worked with clinical champions to finalize a comprehensive rules book for managing an increasing number of refill requests
- Applied predefined approved guidelines, protocols, and route requests, based on outcomes, to either clinicians or clinic staff
Results:
- Expanded practices from Internal Medicine to Family Medicine, Rheumatology, Pediatrics, OB/GYN, Cardiology, Gastroenterology, Hematology/Oncology, Neurology, and Urology
- Drove ancillary revenue by assigning prescription requests and recommending lab tests or office visits for clinician review
- Identified and prevented more than 98K potential medication errors
- Saved 52K hours annualized medical assistant time
To learn more about IKS Health Clinical Support Solutions, contact us today at info@ikshealth.com.
