IKS Health User Group Meeting
- Mumbai, Hyderabad and Udaipur
- 19 - 25 January, 2025
Welcome to User Group Meeting 2025
Welcome to the 2025 IKS Health User Group Meeting! It is an absolute pleasure to have you here with us in India as we embark on this year’s journey under the theme of “New Horizons” in healthcare.
As we gather in the vibrant cities of Mumbai and Rajasthan, I want to extend my heartfelt gratitude for taking the time to join us. Your presence is a testament to the shared commitment we all have to reshape the future of healthcare, together.
Over the course of this week, we will explore groundbreaking ways to enhance the patient experience, optimize care delivery, and drive sustainable solutions in our ever-evolving industry. Through engaging keynotes, collaborative discussions, and hands-on experiences with cutting-edge technology, we’ll uncover opportunities to expand the boundaries of what’s possible.
But this meeting isn’t just about work. It’s also about connection. The relationships we build and strengthen here are as vital as the ideas we share. Whether during team-building activities, over meals, or as we take in the cultural richness of our surroundings, I hope you will find moments to connect, reflect, and recharge.
Thank you for your trust, collaboration, and dedication to advancing the future of healthcare. Together, we’re not just imagining what’s next; we’re shaping it.
We are excited for the conversations and insights ahead, and I look forward to spending this week with each of you as we explore these new horizons.
Future of Care Delivery
Engaging keynotes and interactive sessions on the future of care delivery
Next-Gen Technology
Technology showcases to experience first-hand, the next generation of healthcare solutions
Collaborate with IKS Team
Opportunity to collaborate with your IKS team on the ground
Network with Top Executives
Unique team-building and networking activities while experiencing the cultural richness of each location
Event Overview
Itinerary & Agenda
January 19th 2025, Sunday
| Saturday/Sunday | Arrival at Trident, Nariman Point |
| 11:00 AM | Bollywood Dance |
| 5.30 PM |
Dinner at Gallops Restaurant Gather at the hotel lobby at 5:30 PM. Buses depart the hotel at 5:45 PM. Buses leave the restaurant at 10:00 PM to return to the hotel |
January 20th 2025, Monday
| 7.00 AM onwards | Breakfast at Frangipani |
| 7.00 AM | Yoga on the lawns |
All sessions at The Rooftop, Trident
| 10:00 AM - 11:15 AM |
Welcome and Introductions Facilitator : _____ |
| 11:30 AM - 12:30 PM |
The Journey to Friction-less Healthcare Sachin K. Gupta, Founder and CEO, IKS Health |
| 12:30 PM - 1:30 PM | Lunch at Malabar, Trident |
| 1:30 PM - 2:15 PM |
Transforming Radiology Dr. Krishna Nallamshetty, Chief Medical Officer, Radiology Partners Dr. Carlton Prickett, Vice President Clinical transformation, Radiology Partners Elina Parekh, Associate Vice President, Ops Transformation, Radiology Partners Naomi Hoppel, Senior Director, Clinical Transformation, Radiology Partners |
| 2:15 PM - 3:00 PM |
Palomar Health and IKS Health, Inpatient and Outpatient Challenges Necessitating Strategic Partnerships
Dr. Omar Khawaja, Chief Medical Officer, Palomar Health |
| 3:00 PM - 3:15 PM | Break |
| 3:15 PM - 4:15 PM |
Changing Uniforms: Transitioning and Thriving through Change Jimmie O. Keenan, Major General (Retired) US Army |
| 4:15 PM - 4:30 PM | Group photo |
| 6:00 PM |
Cocktails and Dinner The Allamanda Terrace, Marine Plaza |
January 21st 2025, Tuesday
| 7.00 AM Onwards | Breakfast at Frangipani |
| 8:45 AM | Meet in Trident lobby to depart for IKS Health office |
All sessions at Mindspace, Building 10, Cafe
| 10:15 AM - 11:00 AM |
Healing Beyond Crisis: A Global Call to Action for Citizens and Healthcare Leaders Dr. Rita Ng, Physician-In-Chief at The Permanente Medical Group, Inc. Dr. Mitul Thakkar, IKS Cares Foundation |
| 11:00 AM - 11:45 AM |
IKS Health Value Awards Abhay K. Srivastava, Chief Human Resource Officer, IKS Health Kareen Ribeiro, Vice President, Talent Management, IKS Health |
| 11:45 AM - 12:30 PM |
The IKS Health Ecosystem Vision; Putting Providers and Patients at the Centre Laura Anderson, Chief Product Officer, IKS Heath Vijay Venkatesan, Chief Technology Officer, IKS Health |
| 12:30 PM - 1:30 PM | Lunch |
| 1:30 PM - 2:45 PM |
Product Showcase Facilitators: Gaurav Mundra, Sri Madabushi, Mayank Pant, Navesh Kandiyil, and Dr. Benjamin Crocker |
| 2:45 PM - 3:00 PM | Break |
| 3:00 PM - 4:30 PM |
Breakout session Track 1: Voice of Customer - RCM Facilitator: Kevin Conroy, Leadership Development Consultant, IKS Health Track 2: Voice of Customer- Patient Journey Facilitator: Laura Anderson, Chief Product Officer, IKS Health |
| 4:30 PM | Meet at ground floor lobby to depart from the office |
| 6:30 PM | Dinner |
January 22nd 2025, Wednesday
Guests attending team meetings in Mumbai
| 7:00 AM onwards | Breakfast in Frangipani |
| 8:45 AM | Meet in Trident lobby to depart for IKS Health office |
| 10:30 AM onwards |
Please refer to separate handout for agenda specific to you (will be provided to you on 21st Jan, 2025) |
| 4:30 PM | Meet at the ground floor lobby to depart from the office |
| 6:30 PM | Dinner with the IKS Health team |
Guests flying to Hyderabad for team meeting
| 6:30 AM onwards | Breakfast at Frangipani |
| 7.00 AM | Meet in the hotel lobby to depart for Mumbai airport |
| 10.00 AM | Flight to Hyderabad |
| 11:30 AM | Arrival in Hyderabad |
| 12:30 PM | Check-in at Park Hyatt hotel |
| 1.00 PM | Lunch in IKS office |
| 1:30 PM |
Please refer to separate handout for agenda specific to you2 (will be provided to you on 21st Jan, 2025) |
| 6:30 PM | Meet at the ground floor lobby to depart from office |
| 7:00 PM | Dinner with the IKS Health team |
Udaipur
January 23rd 2025, Thursday
Guests traveling from Mumbai to Udaipur
| 7:00 AM Onwards | Breakfast in Frangipani |
| 9:15 AM | Meet in Trident lobby to depart for Mumbai Airport |
| 12:20 PM | Flight to Udaipur |
| 1:45 PM | Arrival in Udaipur |
| 3:00 PM | Hotel Leela Palace check-in |
| 6:00 PM | Cocktails and dinner |
Guests traveling from Hyderabad to Udaipur
| 5:45 AM | Meet in Park Hyatt lobby to depart for Hyderabad Airport |
| 8:45 AM | Flight to Udaipur |
| 10:25 AM | Arrival in Udaipur |
| 12:30 PM | Arrival lunch at ________ |
| 2:00 PM | Hotel Leela Palace check-in |
| 6:00 PM | Cocktails and dinner |
January 24th 2025, Friday
| 7:00 AM onwards | Breakfast |
| Morning |
Explore and free time Optional: City tour |
| 12:30 PM | Lunch |
| Afternoon | Explore and free time |
| 6:00 PM | Dinner |
January 25th 2025, Saturday
| 7:00 AM onwards | Breakfast |
| 11:30 AM | Meet in the hotel lobby to depart for Udaipur airport |
| 2:20 PM | Flight to Mumbai |
| 3:55 PM | Arrival in Mumbai |
| 6:00 PM | Hotel check-in |
| Evening onwards | Depart for the US |
Inspiring Speaker Lineup
We are excited to introduce the exceptional speaker lineup for the upcoming IKS Health User Group Meeting. Each speaker brings a wealth of expertise and a fresh perspective to our theme, “New Horizons in Healthcare.” Get ready to engage with thought-provoking discussions, practical insights, and innovative ideas that are driving the transformation of healthcare.
Things to Remember
Pre-Travel Information
Weather:
- Mumbai: January temperatures range from 60 F – 80 F. The weather is generally sunny and pleasant.
- Udaipur: January temperatures are a bit cooler, ranging from 45 F – 70 F. The weather is generally sunny or partly cloudy but evenings can get chilly especially in open areas.
- Hyderabad: January temperatures range from 60 F – 86 F. Mild and pleasant weather.
Dress Code and Packing Tips:
- Office Visits, Meetings and Dinners: Business Casual.
- Shopping & Sightseeing: No strict dress code, but long pants/skirts and covered shoulders are recommended, especially for Udaipur and religious sites.
- Pack light cotton clothes for the day and layers for cooler winter evenings (sweater, shawl, or jacket).
- Be sure to pack yoga wear, comfortable walking shoes, hat and sunscreen for outdoor sightseeing, and swimsuits.
Electronics:
India uses 230V, 50Hz alternating current. Most hotels provide universal outlets that can accommodate U.S. plugs. The adapter for India is: Grounded Universal Plug Adapter for India (Type D).
Health:
- Though many medications are available over the counter, please carry routine prescriptions + medications.
- Please do not drink tap water. Stick to bottled water and check with your local colleagues about which establishments have sanitary ice. It is recommended to use bottled water even for brushing your teeth.
- Please check with your local colleagues before consuming any street food or recommendations for restaurants outside the hotel.
Telecom and Data Connectivity:
- To stay connected, activate an international roaming plan with your U.S. carrier and check for applicable charges.
- You will be able to connect with WiFi in most indoor locations (hotels and offices). WiFi can be used for calls and messaging on platforms like FaceTime, WhatsApp, Facebook Messenger, iMessage.
Currency and Payments:
- Rupee (INR or ₹) is the currency of India. (Conversion $1 = ₹ 86)
- Credit cards are accepted, however, please check for any foreign transaction fees.
- ATMs are functional and may be stocked with denominations of INR 100, 200 and 500. You can also exchange dollars for rupees at currency exchange counters at the hotel or airport for a fee.
- UPI (digital payment system) is widely used. You may want to set up a compatible payment app like Google Pay.
Arrival into India
Landing at Mumbai Airport:
Unless you’ve made alternative plans, you will arrive at the Chhatrapati Shivaji International Airport in Mumbai, India. The vibrant, cosmopolitan city of Mumbai is the financial capital and hub of its movie industry and seamlessly blends its colonial legacy with local influences.
Immigration and Customs:
You will be required to fill out 2 forms:
- Immigration Form/ Arrival Card
- Indian Customs Declaration Form
Airlines usually provide these forms before landing. If unavailable, you can find them in the airport arrival hall before passport control. On the Immigration Form/ Arrival Card , please list the following under ‘Place of stay in India’
Trident Hotel, Nariman Point
C-2, Netaji Subhash Chandra Bose, Mumbai, Maharashtra, 400 021
Phone: +91 22 6632 4343
If asked for a local contact, you may provide this information:
Sameer Arora
Ph: +91-9833-674-242
sameer.arora@ikshealth.com.
After disembarking, proceed through immigration/ passport control. Follow airport signs to the appropriate queue based on your passport and visa type.
Note: Please carry a print out of your e-Visa and use dedicated e-Visa counters.
Airport Pick up:
After clearing immigration, pick up your luggage from the carousel and proceed through customs, where your suitcase may be scanned once more. You may be required to display your stamped passport at the airport exit.
We’ve noted your arrival details from your Registration and emails. An IKS Health representative will meet you at the airport and escort you to your vehicle. Look for a placard with the IKS Health name and logo. If your travel plans have changed, please email us the updated details as soon as possible to coordinate your airport pick-up.
Hotel check-in:
An IKS Health staff member will assist you with the check-in formalities at the Trident Hotel, Nariman Point.
Please Note: The hotel requires credit card authorization at check-in. IKS will cover accommodation, local transport, organized meals, and group activities. Personal expenses (mini-bar, laundry, room service, spa) should be settled by guest at checkout.
Travel within India
IKS Health has organized the domestic flights and local transportation for your travel within India.
Offsite at Udaipur - The City of Lakes:
The IUG 2025 offsite will be held in Udaipur, a city celebrated for its serene lakes and majestic royal heritage. Set amidst the picturesque Aravalli hills, Udaipur captivates with its stunning palatial architecture and peaceful landscapes.
- Travel to Udaipur: Depart from Trident hotel in the morning on Thursday, 23rd January 2025 and take the flight to Udaipur (AI-2613, 12:20 from Mumbai Airport).
- Accommodation: Stay at The Leela Palace Udaipur, a luxurious retreat inspired by Rajasthan’s heritage, that blends regal grandeur with modern comforts.
- Return Travel to Mumbai: The group flight from Udaipur to Mumbai is scheduled for Saturday, 25th January 2025, on flight AI-2614, departing Udaipur at 14:20 and arriving in Mumbai at 15:55. For individuals with alternate travel arrangements, we are coordinating separately & will share your specific travel details directly with you.
Meeting your Hyderabad team:
Guests traveling to meet teams in Hyderabad will follow the itinerary below:
- Travel to Hyderabad: Depart from Trident hotel in the morning on Wednesday 22nd January 2025 and take flight 6E5318 departing Mumbai at 10:10 AM and arriving at 11:35 AM in Hyderabad.
- Accommodation: Stay at the Park Hyatt hotel, Hyderabad.
- Travel from Hyderabad to Udaipur: Guests will travel directly from Hyderabad to Udaipur on Thursday 23rd January 2025 on Flight 6E846 departing Hyderabad at 8:45 AM and join the rest of the group in Udaipur.
Explore
Mumbai
Mumbai (formerly known as Bombay), India, is famous for its chaotic streets. For bargains and people-watching, outdoor bazaars top the list of attractions. Popular waterfront destinations are Marine Drive, where visitors go to watch the sun set over the Arabian Sea, and the carnival-like Juhu Beach. More sightseeing options are the Gandhi Museum, in the leader’s former home, and the cave temples of Elephanta Island. For tranquillity, Mumbai has many religious sites, lakes and parks.
Top Attractions in Mumbai
- Gateway of India
- Marine Drive
- Shree Siddhivinayak
- Chhatrapati Shivaji Terminus
- Elephanta Caves
Hyderabad
Want a taste of being royal? Eat in Hyderabad, where culinary traditions have been passed down from the Nizam monarchy. Arabic, Turkish and Mughlai influences are easily recognisable. The city is famous for its rich, aromatic biryani made with lamb, chicken or vegetables and served with fragrant basmati rice. Satisfy your sweet tooth with double-ka-meetha, a bread pudding.
Top Attractions in Hyderabad
- Ramoji Film City
- Golconda Fort
- Calvary Temple
- Charminar
- Birla Mandir
Udaipur
Udaipur, known as the Venice of the East, boasts several sparkling lakes against a backdrop of the Aravail hills. Jag Niwas and Jag Mandir, islands in Fateh Sagar Lake, are the site of Udaipur Solar Observatory and Nehru Garden. Famous palaces include the magical Lake Palace, now a luxurious five-star hotel, and the massive City Palace on Pichola’s east bank, featuring epic courtyards and stunning paintings.
Top Attractions in Udaipur
- City Palace of Udaipur
- Lake Pichola
- Bagore Ki Haveli Museu
- Shri Ekling Ji Temple
- Jagdish Temple
Key Contacts
For More Information About This Unique Learning and Networking Experience, Please Contact:
Ryan Rodrigues
+91 86574 16066
Mayur Sanghvi
+91 98100 67359
Christina Seuffert
+1-214-334-0293
Namrata Choudhary
+91 97692 99833
Sameer Arora
+91 98336 74242
